All of our new condition pumps come with a two year guarantee. There is no better way of us showing that our stock is of the highest quality.
All of our selected used condition pumps come with a 6 month guarantee.
Our guarantee is almost identical to the Grundfos warranty, and we provide this service on ALL of our pumps no matter the make:
The guarantee covers product and material defects which are not the results of normal wear and tear for a period of 24 months from the date of delivery (6 months for used products)
Guarantee claims will be rejected in the following situations:
If the defect in the product arises from:
•any drawing, design or specification supplied by the customer/purchaser
•modifications undertaken by the customer/purchaser or a third party without the consent of KWG Electric
If a defect is caused by:
•abnormal wear and tear
•inadequate maintenance or faulty repair by others than KWG Electric
•failure to observe the operating instructions
•use of any unsuitable material
•the effects of chemical or electrolytic action
•building or assembly work not undertaken KWG Electric
•other reasons beyond KWG Electrics control.
•As a general rule, KWG Electric will not accept to pay transportation/replacement/installation costs for faulty products.