Returns policy Right to cancel or refund Customers have a period of 14 days from the day they receive the goods to notify The Pump Dealer (KWG electric) that they wish to cancel or return an item, Once The Pump Dealer (KWG Electric) have been notified, the customers have a further 14 days to send the goods back at their own cost. KWG Elecric must refund the customer within 14 days of it receiving the goods. If the goods are damaged or faulty please contact us via email or on eBay messaging service and we can process the claim for you and supply you with a replacement where possible. In order to process a return please contact us.
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If returning an item due to a fault we will need to determine if the fault was caused by a manufacturing defect or incorrect installation. Refunds will not be offered for faults caused by incorrect installation.
Refunds will also not be offered if the item has attempted to be fitted or damaged in any way from doing so. If the fault was a manufacturing fault, a full refund or replacement will be provided. A full pump report will be provided upon request.